Legal Notice, Privacy Policy & Terms of Purchase

Company information

Hosting

This is a static website hosted by Netlify, Inc. (San Francisco, CA, USA). Netlify serves static files only and does not process personal data on behalf of Syntra. Content is delivered via a global CDN including European edge nodes.

Purpose and compliance

This notice is published in compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

Intellectual property

The text, design, logos, and visual identity of this website are the property of SYNTRA CONSULTING SERVICES AAAC, SL. Certain visual assets (images, videos, illustrations) are used under commercial license from third-party providers. Reproduction of any content from this website without written consent is prohibited.

Limitation of liability

Syntra makes reasonable efforts to keep information on this website accurate and up to date but does not guarantee completeness or suitability for any particular purpose. Syntra is not liable for damages arising from the use of, or reliance on, the content of this website.

Data controller

Personal data we collect

Contact form. Name, email address, company name (optional) and the content of your message.

Booking form (Personal AI Working Lab). Name, work email, company and role (optional), session language, the AI tools you already use (optional), what you would like to explore, your preferred timing (optional), your consent, and a booking reference generated by the site.

Payment. Payments are taken by Stripe on its own secure pages. Stripe collects your card details directly; Syntra never receives your full card number. Syntra receives your name, email, the amount paid, the booking reference and the last four digits of the card.

We do not collect personal data through any other means on this website.

Purpose and legal basis

Contact form. Purpose: to respond to your inquiry and provide information about our services. Legal basis: your consent, given by voluntarily submitting the form (Article 6(1)(a) GDPR), and our legitimate interest in responding to business inquiries (Article 6(1)(f) GDPR).

Bookings and payments. Purpose: to process your booking, take payment, prepare and deliver the sessions, and issue invoices. Legal basis: performance of the contract you enter into with us (Article 6(1)(b) GDPR) and our legal obligations under Spanish tax and accounting law (Article 6(1)(c) GDPR).

How your data is processed

Contact form submissions are processed through automation tools operated by the company on European servers.

Booking form submissions are received and stored by Netlify, Inc. (USA), which hosts this website, through its form service, and are emailed to Syntra. Payments are processed by Stripe Payments Europe, Ltd. (Ireland) and its affiliates, which act as independent controllers for fraud prevention and payment regulation. International data transfers are covered by the EU Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework.

No personal data is stored on the website server itself. This is a static site with no database.

Data retention

Contact form data is retained for a maximum of 12 months after the last communication, then permanently deleted.

Booking and payment data is kept for the duration of the service and afterwards for as long as Spanish tax and accounting law requires (up to 6 years), then deleted.

Cookies and tracking

This website does not use cookies, tracking pixels or analytics tools.

During a booking, the checkout page uses your browser's session storage to carry your booking reference, name, email and session language from the form to the payment page. This is strictly necessary to provide the service you requested, is deleted when you close the tab, and requires no consent. Stripe's payment page sets its own cookies for security and fraud prevention, governed by Stripe's privacy policy.

If analytics are added in the future, a cookie consent mechanism will be implemented before activation.

Your rights

Under GDPR Articles 15 to 22, you have the following rights regarding your personal data:

• Right of access, know what data we hold about you
• Right to rectification, correct inaccurate data
• Right to erasure ("right to be forgotten"), request deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, email hello@syntra-ai.es. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD, www.aepd.es).

External links

This website may contain links to third-party websites. Syntra is not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any site you visit.

Changes to this policy

We reserve the right to update this policy at any time. Changes will be published on this page with the updated date. Last updated: October 2026.

Scope

These terms apply to purchases of the Personal AI Working Lab made through this website. The seller is SYNTRA CONSULTING SERVICES AAAC, SL, identified in section 1.1. By completing a booking and payment you accept these terms, the legal notice and the privacy policy.

What you are buying

Personalised, practical AI training consisting of a short needs assessment, two 2-hour live training sessions and 2 hours of flexible follow-up, delivered in English, French or Spanish as chosen by the participant. Sessions use the participant's own AI tools; activities depend on the licences available. The content and pace are defined together after the needs assessment. This is not a technical certification.

Sessions are delivered online by video call unless otherwise agreed. Training sessions should be completed within 6 months of purchase, and follow-up hours used within 3 months after the last training session, unless agreed otherwise.

Price and payment

The price is €990, including 21% VAT. Payment is made in full at the time of booking, by card, through Stripe. Your booking is confirmed once payment is received; you will receive a payment receipt from Stripe and an invoice from Syntra by email.

Scheduling, rescheduling and missed sessions

Session dates are agreed by email after the needs assessment. You may reschedule a session free of charge with at least 48 hours' notice. A session cancelled with less than 48 hours' notice, or not attended, counts as delivered. Syntra may reschedule a session for serious reasons, giving you as much notice as possible.

Right of withdrawal (consumers)

If you buy as a consumer, you may withdraw from the purchase within 14 calendar days of payment without giving a reason, by emailing hello@syntra-ai.es with your booking reference. We will refund the full amount within 14 days using the same payment method.

If you ask us to start the service within that period, you expressly agree to this and acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw after the service has started but before it is complete, you pay the proportion corresponding to the sessions already delivered.

Purchases made by a company or by a professional for business purposes are not covered by the right of withdrawal.

Cancellation after the withdrawal period

If you cancel before the first training session has taken place, we refund the full amount. Once the first training session has taken place, no refund is due, but sessions can still be rescheduled under section 3.4.

Applicable law, complaints and disputes

These terms are governed by Spanish law. Consumers may also rely on the mandatory protections of the law of their country of residence. Complaints can be sent to hello@syntra-ai.es; we reply within 10 working days. Disputes with consumers are heard by the courts of the consumer's domicile; all other disputes by the courts of Barcelona. Consumers may also use the Spanish consumer arbitration system.